Terms & Conditions

​

1. Scope of Work

The services described in the attached estimate/proposal are based on the information provided at the time of inspection or consultation. Services may include, but are not limited to, power washing, soft washing, gutter cleaning, window cleaning, and related exterior cleaning services. Any work not listed in the estimate will require a separate agreement or revised estimate.

2. Estimates and Pricing

• All estimates are valid for 30 days from the date issued.

• Pricing is based on the size, condition, and accessibility of the property or surfaces.

• Additional charges may apply if unforeseen conditions (excessive buildup, repairs, obstructions, etc.) require extra time, labor, or materials. Any such changes will be discussed with the customer before work continues.

3. Scheduling and Access

• Customers must ensure access to the property on the scheduled service date (including water spigots, electrical outlets, gates, and entry points).

• If the property is inaccessible on the scheduled day, a rescheduling or trip fee may apply.

• Weather may affect scheduling. Services will be rescheduled at no penalty if unsafe conditions exist (e.g., storms, freezing temperatures).

4. Payments

• Payment is due in full upon completion of services, unless otherwise stated in writing.

• Accepted payment methods: cash, check, credit/debit card, or approved digital payment.

• Late payments may incur a late fee of [X]% per month until paid in full.

5. Customer Responsibilities

• Remove or secure all items from service areas (furniture, decorations, vehicles, fragile items, etc.).

• Close all windows and doors prior to service.

• Notify the company of any pre-existing damage, leaks, or special conditions that may be affected by cleaning.

6. Limitations and Liability

• While every precaution is taken, [Your Business Name] is not responsible for:

  • Pre-existing damage (loose paint, cracked glass, weakened gutters, etc.).

  • Water intrusion caused by improperly sealed windows, doors, or siding.

  • Landscaping or plant damage due to overspray if not properly protected by the customer.

• The customer assumes responsibility for fragile items left in or around the service area.

7. Satisfaction Guarantee

We are committed to providing quality results. If you are not satisfied with the service, you must notify us within 48 hours of completion so that we may evaluate and, if necessary, return to address the concern.

8. Cancellation Policy

• Cancellations made within 24 hours of the scheduled service may incur a cancellation fee of $50.

• Services may be rescheduled at no charge with reasonable notice.

9. Agreement

By accepting the attached estimate and scheduling service, the customer acknowledges that they have read, understood, and agree to these Terms & Conditions.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.